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Your 866tk account balance moves through local wallet rails — Nagad and Upay are the verified deposit and withdrawal routes we support. Open the banking section from your account menu to see the methods, limits and steps shown for your account.
Adding funds starts inside your signed-in account area. We route deposits through Nagad and Upay — two wallet rails that work directly from your phone. Once you open the deposit counter, choose the wallet you use, enter the amount and follow the confirmation screen. The fields and any minimum amount shown there are what apply to your account at that moment. We do not set a universal minimum across all accounts, so check the screen before you confirm. Your balance updates once the wallet transfer clears on our end.
Log in and go to the banking section of your account. Select the deposit option to open the payment counter.
Pick the wallet method you want to use. Only the routes active for your account will appear on screen.
Type in the amount within the range shown on screen, then confirm the transfer through your wallet app.
Once the wallet payment processes, your 866tk balance reflects the deposited amount. Check the account history tab if you need the record.
When you want to move funds out of your 866tk account, head to the withdrawal section inside your account panel. We send payouts to the wallet method linked to your account — Nagad and Upay are the supported routes. Before you submit a withdrawal, the screen will show the amount range and any account condition that applies at that point; read those fields carefully before confirming. You cannot change the destination wallet mid-withdrawal, so make sure the wallet number on your account matches the one you actively use.
From your signed-in account, go to the banking panel and select the withdraw option.
Choose Nagad or Upay as the destination. The wallet must match the one registered on your account.
Type in the withdrawal amount, review the on-screen conditions and limits, then submit the request.
After submitting, the status appears in your account history. Use that reference if you need to follow up with support.
Your account area may prompt you to complete identity or wallet ownership checks at certain stages. We surface these prompts inside the account profile section — follow the fields and upload requests shown there rather than acting on any external instruction. The exact documents or steps we ask for depend on what your account record shows at the time; we do not apply a fixed list the same way to every account. If a verification prompt appears before a withdrawal, complete only what the screen asks. Do not submit documents through any channel other than the account upload tool shown in your profile.
Complete only the fields and upload steps shown inside your account profile. We do not request document submission through any other channel.
If a wallet ownership step appears, follow the instructions on screen. The step links the wallet number to your account record.
After you submit what was asked, the verification status refreshes inside your account profile. Check there before contacting support.
If a verification step stays pending beyond the period shown on screen, contact support with the reference number displayed in your account.
We connect your 866tk account to the local wallet rails that Bangladesh mobile users already have on their phones. Nagad and Upay are the verified methods in our banking section. Check your account panel to see the exact routes available and any account-level condition that applies before you initiate a transfer. Availability depends on your local law and eligible region.
Nagad transfers move through your existing Nagad wallet. Open the deposit or withdrawal counter in your account to use this route.
Upay is available as both a deposit and withdrawal option. The wallet number on your account must match your active Upay account.
Both routes are designed for phone-first use. Complete the transfer from your wallet app without needing a desktop browser.
Every deposit and withdrawal you complete through 866tk banking generates a reference on both sides — your wallet transaction history and your account history panel. When those two records match, the transaction is settled. If there is a gap, the reference numbers are what support needs to investigate. Keep a note of the wallet reference after each transfer and compare it to the entry in your account history before closing the screen.
Your Nagad or Upay app assigns a reference number to every transfer. Save or screenshot this number immediately after confirming the transaction — it is the key piece of evidence for any follow-up.
Inside your 866tk account, the history panel shows a status label for each transaction — pending, confirmed or flagged. A pending label means the transfer has not fully cleared yet; check again after the window shown on the confirmation screen.
Open your wallet history and your account history side by side. The transfer amount and timestamp should align. A mismatch in amount or status is the signal to contact support with both reference numbers ready.
A screenshot of the wallet confirmation and the account history entry together is enough to resolve most disputes quickly. Store these until the transaction status shows confirmed on your account.
Your 866tk banking sessions run under the same account security layer as the rest of your login. We do not ask for wallet credentials through chat, email or any channel outside the account panel. If you receive a message asking for your Nagad or Upay PIN outside the platform, do not act on it — report it through the support route inside your account. Every banking action is tied to your account identity, so keeping your login details private is the first line of protection for your balance.
Always confirm you are on 866tk before entering your account credentials. Phishing pages copy the look of a login screen — check the address bar first, every time, not just on first use.
Your deposit and withdrawal routes are linked to the identity record on your account. We match wallet numbers to your account details as part of the banking flow, which limits unauthorised payout requests.
We only process withdrawals to a wallet number registered under your account. If you need to update your linked wallet, use the account profile section and follow the fields shown there — do not share wallet credentials with anyone.
For any banking issue — a delayed deposit, a stuck withdrawal or an unexpected account prompt — use the support contact shown inside your 866tk account area. Keep your transaction reference ready when you reach out.
These are the banking questions we hear most from accounts in Bangladesh. If your question is not covered here, open the support contact inside your signed-in account and raise it with the reference number from your wallet.
Nagad and Upay are the verified deposit routes on 866tk. Open the deposit counter inside your signed-in account to see exactly which methods are active for your account and the conditions that apply at that point.
Go to the banking section of your account, select withdrawal and choose Nagad as the destination. The wallet number must match the one linked to your account. Review the amount range shown on screen before confirming the request.
Take a screenshot of the Nagad transaction reference and then check the account history panel inside 866tk. If the status is still pending after the period shown on your confirmation screen, contact account support with both reference numbers ready.
The minimum amount is shown on the deposit counter screen inside your account — it is not a fixed figure that applies uniformly across all accounts. Always read the on-screen fields before entering an amount and confirming the transfer.
Withdrawal status updates appear inside your account history panel. If the pending label has not changed within the window shown on your confirmation page, contact support through the account area with your withdrawal reference number and a screenshot of your wallet record.
Yes — Upay is available for both directions in the 866tk banking section. The Upay number on your account must be the one you actively use. If your linked wallet number is out of date, update it in your account profile before submitting a transaction.